Low Cost, High Quality Maintenance Contracts
We provide day-to-day reactive ‘break fix’ IT needs over the telephone, by remote control, and on-site support, like all the other cheap IT support companies. But unlike our competitors, we also offer a complete managed IT Support service, which looks after your infrastructure proactively. Our MSP Service has been perfected over the last 11 years working in the field, and also benefited from recent heavy investment into some very cutting edge software from the United States. This enables us to provide 24 hour remote monitoring and amazing ‘self heal’ facility at no extra charge. We are notified instantly about any issue, large or small. Any kind of problem from your PC or Server such as software errors, low memory issues, low hard drive space or faults, viruses and more, meaning we can often begin working on an issue before it causes you or your business any serious problems.
In addition to this and many other services, our standard response times are normally 80% better than most of our competitors (and again at no extra cost). Our standard service is a 30 minutes SLA on servers, and 1 hour on PCs, however almost every time we are on the case in under 15 minutes.
We also log-in on a regular basis to ensure that your backups are happening correctly, and perform general maintenance and system updates.
All companies and their IT setups are different, so we normally start with a short site visit and initial meeting with you. If you then take us on, we will perform an audit, troubleshooting, and make good, giving you the peace of mind that your system has been given a thorough health check from Microsoft and OSX IT professionals. We also get a good insight into the system so that we can provide rapid, high-quality help from the start.