PC & Mac IT Support Rugeley:
Here at Staffordshire IT Services our main business goal is still to support local companies in Rugeley and surrounding areas with a true total IT Support service. We have been providing PC and serve repair and network installations for over 12 years and in that time we’ve gained Microsoft, Apple OSX, Draytek, Zyxel, Avaya and AVG accreditation and have worked tirelessly to fine-tune our operations until our support service is as best as it can be for all our customers.
We provide full & unlimited remote control support for an amazing £9 per PC and from £55 Per File Server. We even give you a standard Service Level Agreement of 30 minutes response time on Servers and 60 minutes on PC’s- a generous offer when you consider that our peers can only offer 4 hours, however our trained in-house team based usually have the situation under control in about 18 minutes! We want to fix your IT problems ASAP so you can get on with your day.
The Windows and mac OSX server support that we offer provides even more support to our standard services described above, we log in regularly to check backups, perform virus scans and security updates, check for service pack updates and ensure general server health. We have invested well over £14000 in cutting-edge remote monitoring tools (none of that RDP or VNC lark here!) and we receive notification directly from your server when there is an issue. This means we often know about a problem and have solved it before it ever disrupts your business.
On the odd occasion when we can’t sort out a situation remotely, or for new installations, a friendly chap will come out to you ASAP to perform an on-site fix and get you up and running.