As well as supporting all your reactive IT needs over telephone, remote control and onsite, Staffordshire IT also offer a proactive server and PC support service, including a remote monitoring facility that we have perfected over the last 10 years; we install cutting edge software that sits on your network and notifies us immediately of any kind of downtime of crucial kit, low memory, low hard drive space, viruses or even if it thinks that something is about to cause a problem!. This means we are aware of any issues with your server before you are, and are often able to login and react before it becomes a issue and most of all without disrupting your business and you!
Not only this our standard response times are 75% better than our competitors (and at no extra cost)our standard service is a 1 hour SLA on servers and 2 on PC’s, however almost all the time we are on the case within 10-30 minutes!
We will also log in on a monthly or weekly basis to check your backups are happening; perform general maintenance and system updates when applicable.
All sites are different, so we will normally start with a short site visit and initial meeting with you and your staff, and then if you take us on, we will perform up to a day’s audit, troubleshoot and make good, giving you the peace of mind that your system has been given a thorough health check from Microsoft and OSX IT professionals and we can get a good insight to the system so we can provide rapid support from the very start.
