Maintenance & Support Contracts

As well as supporting your reactive IT needs over telephone, remote control and onsite, we also offer proactive server and PC support servic, including a remote monitoring facility that we have designed over the last 10 years; we install cutting edge software that will sit on your network and inform us imeadiatly of any kind of downtime of crucial kit- 24 hours a day, this means we are aware of any issues with your server before you are, and are often able to login and react before it becomes a issue and most of all without disrupting your business and you!

Not only this our response times are half that of our competitors our standard service is a 2 hour response on servers and 4 on PC's, more often than not though we are on on the case withing 40 minutes!

We will also log in on a monthly or weekly basis to check your backups are happening; perform general maintenance and system updates when applicable. 

Maintenance audits can cover both network hardware and software issues and are designed to prevent problems occurring rather than the more costly process of emergency rectification.

All sites are different, so we will normally start with a short site visit and initial meeting with you and your staff, and then if you take us on, we will perform up to a day’s troubleshoot, fix and audit, giving you the peace of mind that your system has been given a thorough health check from Microsoft IT professionals and we can get a good insight to the system so we can provide rapid support from the very start.

If you need a new contract settign up or want to improve on what youve already got then please gen in touch.